What travellers ask most, answered from the operator's terms and more than 400 verified reviews. Checked in October 2026.
Click any of the "Book pass" buttons on this site and you go straight to the official Cape Town City Pass checkout. You pay by card (Visa, Mastercard), Capitec Pay or EFT Secure and receive your barcode by email within minutes. PayPal and Apple Pay are not offered.
Yes. Refunds can be requested for any unused pass within 12 months of purchase. Contact info@citypass.co.za to start the process. An admin fee of R40 applies per refund. Once you have scanned the pass at the first attraction, it can no longer be refunded.
Most Cape Town attractions accept the pass without prior reservation. Premium experiences (helicopter, shark cage dive, safari, whale watching, paragliding) and a few included attractions, such as the champagne cruise and the Jolly Roger pirate boat, need a booking, especially in December and January. The operator recommends calling ahead or checking the attraction's own page to confirm.
You have 12 months from the date of purchase to activate the pass. Once you scan it at your first attraction, the validity runs for consecutive calendar days (not 24-hour periods). A 3-day pass scanned on Tuesday is valid Tuesday, Wednesday and Thursday.
No. Each attraction can be visited once during the pass period. The hop-on hop-off bus is the exception: you can ride it as often as you like on every pass day.
No, the days must be consecutive. There is no "pause" functionality.
Yes. The operator confirms that the pass is accepted directly at the Cableway ticket counter. A few travellers have reported staff asking them to exchange the voucher first; if that happens, calmly refer them to the Cape Town City Pass acceptance policy at the Cableway. The Cableway closes once a year for maintenance, and the 2027 dates are announced in May. No closure is planned for the summer, but strong wind can stop it at any time, so check its status on the day.
No, neither is part of the pass, and both need a separate entry ticket. The Blue route of the hop-on hop-off bus stops at Kirstenbosch Gate 1. The bus does not go to Simon's Town or Boulders Beach, so for the penguins you need a tour or your own transport.
No. The Robben Island ferry and tour are not part of the pass and have to be booked separately.
The Flying Dutchman Funicular at Cape Point is included with the pass. The Cape Point Nature Reserve entry fee is not, and the hop-on hop-off bus does not go to Cape Point.
Not unless explicitly mentioned. The pass does come with fixed-value benefits at several restaurants (Hard Rock Cafe Camps Bay, Mojo Market, Mariner's Wharf and others); the attractions page has the full list.
No, the mobile voucher works. Save the barcode to your phone and take a screenshot as backup. The Holocaust Centre and the Jewish Museum ask for photo ID.
Show the order confirmation email. According to the operator, scan problems are rare and usually solved on site. The Call Centre is reachable at +27 (0)21 009 0043, daily 08:00–17:30.
The timetable gives no fixed interval, only frequent departures; nextredbus.co.za shows where the buses are. In summer 2026/27 the Red City Tour leaves the V&A Waterfront (Stop 1) from 08:00, the last full loop at 17:15, and extra buses pick up at the Cableway at 18:35 and, from November to March, 19:05. The Blue Mini Peninsula Tour runs from 09:00, last departure 16:00. A wine shuttle connects Constantia Nek (Stop 21) with Groot Constantia. The bus does not go to Simon's Town, Boulders Beach or Cape Point. The Xplorer day tours (Cape Point & Penguin, Cape Explorer Wine Tour, Franschhoek Wine Tram) are not included; pass holders get R100 off.
The audio guide on the hop-on hop-off bus is available in more than 15 languages, plus a channel for children.
Children under 4 travel free on the hop-on hop-off bus. Individual attractions follow their own age policies for under-4s (most are free).
The child price applies to ages 4–17 and includes the same access as adult passes. Adult prices apply from age 18.
No, each person needs their own pass. Families can still save, because the child pass replaces the separate child tickets at each attraction.
The Premium Pass includes everything in the Unlimited Pass plus exactly one premium experience of your choice, such as a helicopter flight, shark cage dive, Big Five safari, whale watching or paragliding. For most travellers the Unlimited Pass is enough; pick Premium only if you want one of these activities. The Premium Pass page has the full list.
No. Each Premium Pass includes exactly one premium experience. To do two, you would book a second Premium Pass or pay for the additional experience separately on site.
12 months to activate from the date of purchase. Refundable while unused.
GetYourGuide sells the official pass in euros. Bought directly from the operator, the pass is billed in rand at the same or a similar price; unused passes can be refunded there within 12 months for an R40 fee.
The Cape Town City Pass operator handles all on-the-ground support directly. Their call centre is open daily 08:00–17:30 (South African time) at +27 (0)21 009 0043 or info@citypass.co.za.
CapeTown-Pass.com is an independent information site. We don't handle bookings or refunds; the operator does.
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